WHAT’S THIS CASE STUDY ABOUT?
The School District of Philadelphia enlisted Philly Truce to help expand their Safe Path Program. Philly Truce partnered with Tech Fleet to provide a digital solution to the Safe Path Program’s current paper-based incident management system. Tech Fleet recruited a group of 20 volunteers to help execute this project.
OUR MAIN PLAYERS
Click on a pic to learn more about our key stakeholders!
3 CHALLENGES FOR EXPANDING THE SAFE PATH PROGRAM
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Currently, Safe Path Monitors document observed incidents using a paper-based incident report at the end of their shift.
While deployed, safe path monitors do not have a means of collaborating with other safe path monitors in real-time.
The Safe Path Program does not currently provide a remote way for students and community members to report incidents they observe.
INITIAL CONSTRAINTS
Only 8 weeks to develop a MVP as Philly Truce was presenting to the school board at the end of the year to attempt to secure partnership.
No budget! Nada! Niente!
Because everyone was volunteering from across the globe there was an array of limited schedules and time availability.
MY ROLE
After spending over a year immersed in UX Design and Research, I wanted to utilize my decade of experience as a professional screenwriter and understand the contributions of UX Writers in a little more detail. Also, having been a teacher myself, I was excited to contribute in any way to the betterment of the education system. I was initially one of three UX Writing leads managing three apprentice writers, but because of scheduling conflicts I eventually became the sole lead.
Some of my duties as a team lead included:
Creating and documenting weekly meeting agendas
Attending and presenting progress reports at weekly all-hands meetings
Organizing the team Figjam and delegating async assignments
Attending and contributing to weekly UX Research meetings and reporting back to UXW
Developing a working Voice + Tone document as well as contributing to comprehensive research and zero hour feature additions
Making a final presentation to all key stakeholders on UX Writing’s contributions
Organizing and creating all hand-off documents